Plant Fitness - no help available?

I cancelled my 3 gym contracts in February 2020. I received a reply that this was processed. Then all three debit orders went off my account anyway. Now there is an email stating: Dear Member, Thank you for logging your request. Due to our Presidents announcement on the 21 day LOCKDOWN, we will not be able to attend to your request until further notice. Please refer to our website for additional information. We thank you for your patience and will be in contact as soon as possible. Stay healthy, save and active until we are able to welcome you back

This is ridiculous - collecting money not due and then keeping it in their account for as long as possible. I find it hard to believe that there are no Planet Fitness admin staff that can deal with queries during lock doen