Plant Fitness - Fit to just TAKE YOUR MONEY!

I was recently taken for a ride by Planet Fitness. R 2'400 TAKEN!!! Could this be called THEFT?

I want the amount debited WITHOUT AUTHORISATION returned and, seeing as YOU are good at IGNORING AGREEMENTS, CANCEL the monthly payments I had agreed to.

I recently asked for my membership to be cancelled. I was dumbfounded to be told that I would have to pay R 2400 once off, or R 212 over 3 months. I had SPECIFICALLY said I want to pay the R 212 over 3 months. SPECIFICALLY!!!

I have been debited R 2400 this month WITHOUT ANY NOTICE!!!! They did not honour the agreement. 3 months is what is on the telephone recording. 3 months! It is absolutely unacceptable, especially after I had SPECIFICALLY said I would pay over the next 3 months. Who carries R 2400 around as spare change just to be taken at a whim?!?!

I want the amount debited returned and, seeing as YOU are good at IGNORING AGREEMENTS, cancel the monthly payments I had agreed to.

This should not be done at the end of the month, it must be done ASAP, because meds and food are more important than you inconvenience to make immediate payment.

Check these emails:

On Fri, 31 May 2024, 08:35 CGM Umhlanga, <***> wrote:

I have logged a request for refund with NHO, I also requested that they honour your initial request of debiting the cancellation fee over a 3 month period. Please note the query number is PFQ-16xx21.

Sent: Thursday, June 6, 2024 11:40 AM Hi there

When could we expect the refund?

On Thu, Jun 6, 2024 at 12:18 PM CGM Umhlanga <***> wrote:

Good day

I had a look at the progress of your case. Our NHO closed the case. I can not see a refund actioned. I logged a new case for the refund to be actioned. The case no is PFQ-16xx39. Perhaps give the call centre a call with the query number to follow up. I am so sorry they closed the case.

Sent: Tuesday, June 11, 2024 12:49 AM Hi there

I am just following up on the refund. Please can you also send me the recording of our telephonic conversation.

Date: Wed, 12 Jun 2024, 11:48 I had a look at your query PFQ-16xx39 however they have closed it and stated that it has been resolved. Did you receive any refund or call from NHO? Unfortunately, I don’t have access to forward you the telephone recordings. Our NHO should be able to assist you with regards to the telephone recordings. Their number is ***.