Plannet Fitness Parklands Accounts

I'm disgusted that the neglect of the Planet Fitness Parklands accounts department has lead me to HelloPeter to write a review. As a client of the Planet Fitness Parklands branch I should not have to do your job for you. I have sent numerous reminder emails to please activate my Vitality benefit so I may actually benefit from this, however, due to no acknowledgement of my emails , you have once again, for the second month now- seemed to miss this and I've been charged the full membership fee without any benefit. I literally went out of MY way to send YOUR TEAM reminders to do THEIR job?? I received a call back on the 26 April 2023 stating that this will be rectified and I will be due a credit. 1) I requested to please receive my account statement of which I still have not received and proceed with my cancellation. Its the 11 May 2023, still nothing. 2) I was told that I'd receive a call back on 28 April 2023, I did not receive any call back. I then made contact myself on Friday, 5 May having to then repeat my situation. After receiving a call back on Monday, 8 May 2023, I once again requested the statement and requested my cancellation be processed with a 2 month notice. And guess what? still no statement or confirmation of my 2 month cancellation request has been received. I am tired of having to continuously follow up on this. The fact that I sent reminders to yourselves a month ahead of time to ensure that you do not make this error is honestly ridiculous. Now I'm due to still pay you for my cancellation where had you looked at my emails or contacted me when requested this would've been avoided. SO PLEASE, I ASK AGAIN,SEND ME MY STATEMENT AND CANCEL MY ACCOUNT, I DO NOT WANT TO ASSOCIATE MYSELF WITH PLANET FITNESS PARKLANDS AT ALL! I AM DONE DONE.