PLANETFITNESS JUSTGYM SPRINGS MALL - EXTREMELY BAD SERVICE!!!!!

I really regret joining Planetfitness JustGym in Springs Mall. This is the absolute most terrifying customer service I have ever received from a gym, and this from a very well known franchise.....So myself and my husband joined the gym 6 months ago on the Black Friday special for R 99 per month for 6 months. When we signed up we specifically asked Brian (consultant who assisted us at the time) what is going to happen to the contract after 6 months and he advised that we will move over to a local contract for +- R 500 each per month, which was perfectly fine with us. Now 6 months have gone by and all of a sudden Justgym is debiting both myself and my husband R 1200 each from our bank account for a local contract which WAS NOT DISCUSSED WITH US AND WHICH MEANS THE CONSULTANT **** TO US JUST TO GET A SALE??? After numerous attempts with the call centre, which was unsuccessful because "they are unable to assist me as these are existing contracts" and keep on referring me back to the springs mall branch, with yet no success. Everytime I phone in to speak to a manager he is either on another call or not there. After NUMEROUS ATTEMPTS AND MESSAGES left for the manager to phone me for 2 weeks now to link our vitality to bring down the monthly payment, yet again, no success!!!! I went in yesterday to the gym to speak to the assistant manager to help me sort out or contracts , just for him to show absolutely no interest in helping me at the time while I was at the gym and asked me if I can come in the morning so he can assist me. When I told him I am at the gym 5:00 in the morning, it was apparently too early for him. So I asked him if this can't be sorted out over a phone call and he said yes he will phone me today, YET NO PHONE CALL. The other problem here is that this gym is charging me and my husband both R 6000 each to cancel the contract. This is ridiculous and EXTREMELYB BAD customer service. No aftersales service at all. THIS HAS BEEN GOING ON FOR 2 WEEKS NOW! Hope to hear from management or management from the callcentre to sort this out.