1 reviews | Active since Oct 2013
Planet Worthless ... indeed.
I phoned the Lynnwood/Linton s corner club about a month ago and all consultants was busy ... it was then requested from them that they call me back which I clearly rejected twice in the conversation as I have back to back meetings coming up. I also did not provide my cell number. Nevertheless 10min later I get a call from planet fitness ... how is that. Regardless I phone them back after my first meeting and speak to Dewald and complained ... what attitude did I get from this gentleman, when confirming his name I requested his surname and the responce was "there is no need to provide me with his surname" as well as a very arrogant attitude wow. Then I phoned planet worthless s HQ and spoke to Author and the complaints/customer service and guaranteed me someone will get back to me ... its actually more than a month ago. Sad indeed and my experience will be shared as widely as possible. I used to be a member at Vingin Active for years and never experienced this kind of service and behavior... and we'll im in the process of joining the again at Hazledean and yes 2km further but at least I know im treated with respect. Shame on you pf.
Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration caused by the unexpected call and the attitude you encountered during your interactions with our team. This is not the standard of service we strive to provide. Please be assured that we take your feedback seriously and will investigate the matter thoroughly. We are committed to improving our customer service and will ensure that someone contacts you promptly to address your concerns. We appreciate your patience and the opportunity to make things right.
The Planet Fitness Team.
Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration caused by the unexpected call and the attitude you encountered during your interactions with our team. This is not the standard of service we strive to provide. Please be assured that we take your feedback seriously and will investigate the matter thoroughly. We are committed to improving our customer service and will ensure that someone contacts you promptly to address your concerns. We appreciate your patience and the opportunity to make things right.
The Planet Fitness Team.
