LS
Linda S
1 reviews | Active since Feb 2010
09 Jan 2025, 12:45
Planet Unhelpfull
I dread having to deal with the customer service of Planet Fitness because they are very non-response and insist on discussing things that should written down via a telephone then they promise to call back and it never happens. When they do email, the email has no name in the signature or direct contact.
I refuse to talk to them over the phone because it ends up without paper trail something they seem to hate. I was recently told my account was overdue. I went bank did a full recon sent it to their customer service with all details of payments (amounts, dates etc.). This proving that my account should actually be in credit. To this they have not even bothered to respond, acknowledge, dispute, correct or anything. Now I have to explain myself every time I go to my local club where the front desk staff seem to know all these problems to well. Do better guys, I have a number of alternatives available to me in this area.
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Replies (5)LS
Linda S's updateReviewer Update
10 Jan 2025, 17:06Still no response from Planet Fitness, Call Center agent left me on hold for an entire 30 minutes when I pointed out that there's payment they have not allocated. The sales manager left me in his office when I indicated that the promo offer that was offered to me in 2023 was for first 4 months free and I have that in writing. Good news is that I just found out that Moove has fully transformed the former Viva Fourways gym. I am heading there right now to enquire. I can't deal with this nonchalant slow and non-response service.
LS
Linda S's update10 Jan 2025, 17:06
Reviewer Update
Still no response from Planet Fitness, Call Center agent left me on hold for an entire 30 minutes when I pointed out that there's payment they have not allocated. The sales manager left me in his office when I indicated that the promo offer that was offered to me in 2023 was for first 4 months free and I have that in writing. Good news is that I just found out that Moove has fully transformed the former Viva Fourways gym. I am heading there right now to enquire. I can't deal with this nonchalant slow and non-response service.
LS
Linda S's updateReviewer Update
13 Jan 2025, 11:50Greetings Patricia, I not received any communication from Planet Fitness and therefore this is a lie, which month do you need proof of payment for? Emails at planet fitness are working just fine especially when you are dealing with new member sign ups. I also have read receipts for every email I have send to date. Check your email.
LS
Linda S's update13 Jan 2025, 11:50
Reviewer Update
Greetings Patricia, I not received any communication from Planet Fitness and therefore this is a lie, which month do you need proof of payment for? Emails at planet fitness are working just fine especially when you are dealing with new member sign ups. I also have read receipts for every email I have send to date. Check your email.
LS
Linda S's updateReviewer Update
17 Jan 2025, 12:14Still no feedback or known resolution to my matter with Planet Fitness. Perhaps it is time I report this conduct to the National Consumer Commission, it is time someone teaches Planet Fitness that we have consumer laws that need to be adhered to. I will update here once have a response from the Commission.
LS
Linda S's update17 Jan 2025, 12:14
Reviewer Update
Still no feedback or known resolution to my matter with Planet Fitness. Perhaps it is time I report this conduct to the National Consumer Commission, it is time someone teaches Planet Fitness that we have consumer laws that need to be adhered to. I will update here once have a response from the Commission.
LS
Linda S's updateReviewer Update
26 Mar 2025, 11:07I referred the matter to the Goods and Services Ombudsman in January and it has been very interested watching Planet Fitness *********ly try to worm their way of their failure and faults. I am waiting for the Ombudsman to conclude on this matter so i can decide if I should litigate further for the prejudice and unfair practice I have experienced at the hands of Planet Fitness. Maybe this is the time somebody teaches them a small lesson. I will update later on.
LS
Linda S's update26 Mar 2025, 11:07
Reviewer Update
I referred the matter to the Goods and Services Ombudsman in January and it has been very interested watching Planet Fitness *********ly try to worm their way of their failure and faults. I am waiting for the Ombudsman to conclude on this matter so i can decide if I should litigate further for the prejudice and unfair practice I have experienced at the hands of Planet Fitness. Maybe this is the time somebody teaches them a small lesson. I will update later on.
LS
Linda S's updateReviewer Update
14 May 2025, 08:17Update: The Ombudsman has ruled in my favour for all the items I brought against Planet Fitness, next step is enforcement. I would love to get the attorneys involved immediately but I have to wait 30 days for the Ombudsman to enforce it’s recommendations.
LS
Linda S's update14 May 2025, 08:17
Reviewer Update
Update: The Ombudsman has ruled in my favour for all the items I brought against Planet Fitness, next step is enforcement. I would love to get the attorneys involved immediately but I have to wait 30 days for the Ombudsman to enforce it’s recommendations.