PLANET FTINESS DISGUSTING SERVICE

I am utterly disgusted in Planet Fitness service. They have put my account in arrears when I have asked them numerous of times to freeze my account during this pandemic because I will not be attending the Gym during Covid. I have all my email trails, they do not respond at all! This morning I received an email saying they have spoken to me telephonically and I have agreed to make the payment today, WHICH I DID NOT! I HAVENT SPOKEN TO THEM AT ALL AS THEY DO NOT EVER RESPOND TO MY EMAILS NOR CALLS! I DEMAND that I get that call recording! I demand that this amount gets taken off my name as this is unacceptable! Could any of us foresee that Covid was going to happen!? And now they are telling me my account is in arrears? For a service I DO NOT RENDER!? I Demand that this gets taken off my name immediately, as I am going to take Legal Action. This is pathetic! I get no response from Planet Fitness whatsoever. I am utterly disgusted in this poor service.