LM
LESEGO M

1 reviews | Active since Mar 2022

15 Mar 2022, 22:32

Planet fitness would never accommodate Unforseen life changes of its people

Had a horrible experience when I called their client care service. Spoke to a lady by the name of Anna. I recently relocated, and there's no planet fitness branch where I moved to. So when I asked how do we go about this, I was told to just pay my monthly fees without service since my contract ends in October, or cancel and pay a cancelation fee in 24 hours. Then realizing that the cancelation fee and my remaining installment are almost the some amount I just felt betrayed. I then told the agent and asked her to do the calculations. (I pay about R240 monthly, multiply 8 months till my contract ends = R1920) She said it would be R3192 so I should just pay the cancelation fee... I'm not happy

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