NP
Natalie P

1 reviews | Active since Mar 2009

19 Dec 2015, 11:00

Planet Fitness - Worst service provider.

I have been trying to cancel my contract for the last 6 months. Always get put on hold, calls get dropped, no one ever gets back to me! 6 months later I'm still paying for this contract that I don't use! You have double-deducted my fee TWICE this year! understand about the last one but there was no answer when I queried the first one! Also my debit order are always different amounts! WHY?! I am actually so angry with you people. After 6 months of not getting any help from you I decide to cancel my debit order. Lo and behold I get an sms inquiring why I have not paid. The worst service I have ever come across. Right up there with altech autopage! Please cancel my contract! It ends in March, so you can use that 1st double deduction as my fee. <br> I took out a contract at the Douglasdale Branch. I moved to Mpumalanga in May.

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Replies (1)
Planet Fitness
Planet Fitness's reply21 Dec 2015, 08:03
Official
Hello natmp,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness