Planet Fitness with no after sales service

My wife opened a gym account at Planet Fitness (Benoni, Lakefield) around Nov/Dec to which we were supposed to be awarded Smart Shopper PnP points. Not knowing how it works we thought it would be linked to her name automatically. Evidently now afterwards we came to the knowledge that the sales person (Wellington) should've swiped her PnP card. He gave us afterwards the same reaction (shrugging of his shoulders) when he made a ***** up with my medical aid gym application. I had to go via one person (whom has resigned understandably) with the right contacts to get it solved. Planet fitness' support centre is just as useless. They never resolve the issue and then close the ticket as resolved. Wellington and planet fitness only wants your cash with no help and after sales service. I have logged this complaint on hellopeter, but 'somehow it did not carry over after the upgrade' . With the initial complaint I got one call and no response thereafter. Utterly pathetic! There is obviously more frustrating detail to the story, this is just the summary. Wellington and Planet Fitness made the ***** up, they need to fix it. Not me like the previous times..