IK
Ismarie K

1 reviews | Active since Oct 2024

17 Oct 2024, 09:33

Planet Fitness WHY?

first of all , planet fitness costumer care never gets back to you, seems like there is no customer care to be honest. Secondly planet fitness in northmead square hardly has enough equipment and you sometime stand in que to use a machine or there's the case where someone juts sits on a machine and play on their phone. Should have never gotten a new contract after mine expired.

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Replies (1)
Planet Fitness
Planet Fitness's reply17 Oct 2024, 10:56
Official
Good day Ismarie, 

Thank you for sharing your concerns with us. 
We apologize for the inconvenience you've experienced with customer care and the availability of equipment at our  Northmead facility. 
We will address the issues you've raised with the relevant teams to ensure a better experience going forward. 

Best regards, 
Planet Fitness Team.