Planet Fitness: What a ****!!!

What a ****! I joined Planet Fitness Castle Gate in April 2023. At the time, the consultant Derik Lombaard, told me that I would have the option to cancel my contract after six months (October 2023) and only be responsible for four month’s gym fees paid over four months, after which my contract would come to an end. However, when I wanted to cancel my contract in October 2023, I was told that the rules/policies had changed and that the cut-off date for cancellation was September 2023. I had an option to pay the four-month cancellation fee in a one-month lump sum or continue with my contract, which I did. In June this year, my father spoke to a sales consultant Andre, at the same gym. He told my father that my contract would be cancelled should my father take a new contract. By now, only two month’s fees would be required on my contract to end it and activate my father’s contract. This was paid in June 2024 and my contract was ended. My father’s contract started in July 2024. In addition to his fees, membership fees are still being deducted as if my contract was never cancelled. A Planet Fitness manager played the audio recording of the phone call where Andre and I explicitly confirmed with the call centre agent the cancellation of my contract. The same manager also sent an email to Head Office to notify them of these unauthorized deductions. Yet the deductions still continue as if my contract was never cancelled. This is *****!