Planet fitness Waterkloof ridge !Horrible aftersales service ,from the staff and the Sales manager "Proud Ndlovu"

Horrible aftersales service ,from the staff and the Sales manager "Proud Ndlovu"

My Wife and I signed up for Planet fitness in Feb/March 22 ,We only signed up at Planet fitness Waterkloof ridge because of our Sanlam benefit allowing us to pay around R200pm. Our original concern was the signup fee to qualify but it was a bit expensive however was assured that the no activation fee promo will kick in the following month as a winter promo ,Sales person who assisted us is Derric.

We decided to go ahead with this keeping in mind that the following month our payment would go down, Since then we followed up every month with the sales consultants. my wife and I both also paid annually fees last month resulting in R1400 payment each for July.

When I followed up again at the end of July , the sales consultant informed me that Planet fitness had the no activation fee promo since the beginning of the year but ended at the end of June 22 so they cant assist us.

I then escalated the matter to Proud Ndlovu the sales manager on the 2nd of August and up until today I have not received feedback from Planet fitness or Proud Ndlovu the sales Manager as he is always busy or out on lunch or on a call.

My advise for anyone signing up with Planet fitness is , Let the consultant put everything in writing before you sign your contract.

I'm hoping to hear form Planet Fitness or Proud Ndlovu soon.