Planet Fitness Wanderers TERRIBLE MANAGEMENT, THEFT AND POOR SERVICE

At the planet fitness wanderers. After finally un-freezing my account (see below FB post - only once I posted on facebook did they reply), I went back to the gym to swim today.

When I came back to my locker, and the LOCK was gone. I checked everything and R1500 has been taken out of my wallet - nothing else was ******.

I have filed a report at the front desk. The front-desk lady was rather apathetic and says an ‘investigation’ is going under way.

I really find this ridiculous after trying 2 weeks to un-freeze my account (which I did, paid for and everything) and then the second time I go to the gym, I am the victim of theft!

"I'm about to give up on Planet Fitness! 4 months ago I broke my leg, notified planet fitness immediately to freeze my account, this involved: calling customer service (which is a painful wait), sending e-mails, talking to my sales rep, going to reception to handle it but they can't because the accounts department moved. I then let it wait and every month I have someone calling me saying that my account is 'in arrears' and I explain the situation again. Now, I want to resume my account to rehab my leg, I've tried: go back to reception and the receptionist says send an e-mail to the manager (no reply), went back to the gym and the receptionist said "I don't know who can help you", the owner of the cafe at the Wanderers generously offered to put me in contact with people who could help and no one got back to me. I'm simply trying to reinstate my account and help them become a paying member again, I'm now asking myself "why should I".