Planet fitness Valleyview

As a member of Planet a Valleyview Krugersdorp I had a bad experience since day one. My membership start date has been postponed without my knowledge. I couldn't acces the gym untill the salesmanagar intervened and helped me to access after much investigation the problem was found. Then on Christmas day my account was double debited without my knowledge unfortunatelywith not enough funds in my account i had to return this 1 debitorder which I only found out later was a maintenance levy, which I had no knowledge of because of not receiving a copy of my contract. When I went to the gym after Christmas my access was denied agsin because I didn't pay the levy. I in the interim, spoke to Planet Fitness call centre and out of common courtesy from my side made an arrangement for 2 payments. I had a conversation with the branch manager, which had the comment "If I let you gym I will lose my job" . I am adamant not knowing about a maintenance fee and pursued the matter further. Today I was told that if I was promised a month on the club it it not going to happen because Paulina said no at the call centre. The management at planet fitness is very rigid do not fight for a member because they don't have the authority. I don't feel to renew my contract EVER. BAD CLIENT SERVICE