Planet Fitness-Utter Disregard for financial situation

It breaks my heart to write this review. Planet Fitness your client service care is disgusting. I received half my pay since lockdown and was retrenched in October. The gyms were closed. I had BARELY an income. I tried phoning (no answer), I sent and email, received a reply on 23 April indicating I need to pay an outstanding fee of R3000 before i can cancel my membership. I had a conversation with a lady who said she will talk to her manager and see what options are available-never heard from you and my luck this conversation was not recorded. How am I suppose to do this with no income? They say they have tried to contact me (according to their system once- that is not trying to contact me that is doing the bare minimum for your records). After my discussion with them this morning, I have now been told my account has been handed over, I owe over R7000, and they are unable to send me my voice recordings. Since April 23 the only time I ever heard from them again was 17 September. 3 months? I see from the statement I got (first time since signing up) that they still charged FULL PRICE for membership during lockdown. Whereas other gyms charged 50%. I am disgusted at the level of disregard to my (and many other South Africans) current state of employment (or lack thereof) and they just don't care. I have no issue in paying the R3000 BECAUSE that's when I informed them of my situation and want my membership cancelled. But apparently they are unable to backdate that because the membership was still active -HOW IS THIS POSSIBLE WHEN THE GYM WAS CLOSED DUE TO LOCKDOWN??????????? No offer to help all that was said " I can now make arrangement with the debt collecting company since I've been handed over" Thank you Planet Fitness for your utter disregard of my situation and refusing to assist me even though YOU ARE IN THE WRONG!