Planet fitness using Reality to lie to people

I signed a contract with Planet fitness Westwood mall last year using my sanlam Reality for myself and my wife for R99 a month. I dealt with a consultant named Ally, he assured me everything was in order. When it came to time of the debit, i got debited R99 and i see another debit of R499. Then i enquired as to why, they said my wife was not added to my contract with reality benefits, So the manager at that time says he will sort it out, but still the same happened the following month. Then i phoned the call center to cancel the contract this was last year March/April. Then i get a call from Planet fitness yesterday that my wife's contract is blocked and we must pay R4000, i phoned the call center and advised them of what happened, and that i took out the contract with sanlam reality benefits as a family and i did cancel last year. The consultant says oh well your spouse should have called as well to cancel. This is ****************. In the midst of a pandemic and knowing things are tough they do this. I will not pay these fees and get nothing out of it.