Planet Fitness useless admin and arrogance in their treatment of their customers

Planet Fitness doesn't have any admin skills and they don't care about their customers. It is now a year that we try to sort out membership issues with them. Firstly Vitality erroneously de-linked the membership after 4 months of using the benefit. We then got it sorted out and reinstated our membership. PF got us to sign new electronic contracts with a promise to send us an email that it is not a new membership and but a continuation our initial membership. This happened in January 2025 already. This has not happened until today. Then PF couldn't get our debit orders to work, blaming the Bank. After speaking to the bank the bank confirmed that their is an issue from PF" side. Which we then again tried sorting out. Since February 25 we had to make manual payments while still trying to sort out the problem. It is not sorted out even now