1 reviews | Active since Jun 2024
Planet Fitness unwilling to cancel their own *****ulent contract
Our anticipation upon discovering a nearby Planet Fitness gym at Wanderers quickly turned into bitter disappointment. Despite luring us in with enticing promises, the reality of our membership was a far cry from the advertised perks. Instead of the welcoming environment we expected, we were met with deceit and indifference.
From the onset, it was evident that the club's promises were nothing more than empty words. On our third visit, we were rudely awakened to the fact that the benefits we were sold on did not apply to the Wanderers location. Faced with this betrayal, we were left with no choice but to walk away.
What ensued was a tiresome one-way discussion at the club's management, marked by empty reassurances and broken commitments. Despite assurances of a full refund, our hard-earned money remains in their coffers.
Attempts to reach out to the club have been met with silence and indifference, save for the occasional token response. It's abundantly clear that Planet Fitness prioritizes acquiring new customers over fulfilling obligations to existing ones. Their incompetence is exemplified by their inability to uphold basic standards of communication and accountability.
The club's general manager, Anesh, deserves special mention for his masterful display of inaction and disregard for customer satisfaction. His lackadaisical approach is emblematic of the club's overarching attitude towards its patrons.
This honour is followed closely by the Regional Sales Manager, Rene Singh, whose efforts to resolve this impasse have been about as useful as a pork chop at a bar mitzvah'. I have sent email after email, with a grand total of two non-committal responses. For the sake of absolute clarity, I have sent emails to Planet Fitness about the matter on 10 Dec '23, 12 Dec '23, 14 Dec '23, 22 Jan '24, 2 Feb '24, 7 Feb '24, 17 Feb '24, 27 Feb '24, 28 Feb '24, 9 Apr '24, 18 Apr '24, 30 Apr '24, 6 May '24, 30 May '24 and 4 Jun '24. I have left countless telephone messages, not one of which was responded to.
Yet Planet Fitness keep debiting my account EVERY month. And are unwilling to share a copy of my gym contract with me.
We demand nothing less than the prompt return of the substantial sum owed to us, along with a sincere commitment to operating with integrity and transparency. Anything less would further tarnish the already dismal reputation of Planet Fitness at Wanderers.
Thank you for reaching out. We sincerely apologize for the issues you've experienced and subsequent lack of miscommunication regrading the refund. Please confirm the details of the membership you are inquiring about so that the team is able to assist efficiently. Additionally, we're taking steps to improve our services to prevent such issue in the future.
Thank you for your patience.
Thank you for reaching out. We sincerely apologize for the issues you've experienced and subsequent lack of miscommunication regrading the refund. Please confirm the details of the membership you are inquiring about so that the team is able to assist efficiently. Additionally, we're taking steps to improve our services to prevent such issue in the future.
Thank you for your patience.
Thank you for responding. I wish that I could give you the membership numbers, but alas Planet Fitness has never shared the contract with me, so I have nothing to share. I suggest that you reach out to Rene Singh, who is your regional sales manager, to ask for the details. Maybe she will respond to you?
Thank you for responding. I wish that I could give you the membership numbers, but alas Planet Fitness has never shared the contract with me, so I have nothing to share. I suggest that you reach out to Rene Singh, who is your regional sales manager, to ask for the details. Maybe she will respond to you?
Please have your " senior senior consultant" call me on my mobile.
As it stands now, Planet fitness owe me close to R9,000, and please consider this fair warning, that if this is not brought to a satisfactory conclusion within the next week, I will be forced to escalate this.
Please have your " senior senior consultant" call me on my mobile.
As it stands now, Planet fitness owe me close to R9,000, and please consider this fair warning, that if this is not brought to a satisfactory conclusion within the next week, I will be forced to escalate this.