Planet Fitness ********* Behaviour

Dear Manny Rivera I cancelled my contract on the 17 January 2017 and received a confirmation reply on Your reference number is : PF ********** . On the 13 September 2018 I received an email (only one since 2017) regarding my outstanding balance and I called Claremont Planet Fitment to query it. This was when I discovered that the contract was never cancelled and a large amount (R9000+) was outstanding. After i gave them email evidence that i did call the customer service to cancel the contract they (Claremont Planet Fitness) accepted it and reduced the settlement amount to R1800. Being unemployed i could only pay the amount on 21 December 2018 (my birthday monies). Claremont Planet Fitness and myself tried since this day to resolve my account so that i can rejoin.

Today was the first time i receive a reply after continuous 4 weeks of calling from your Claremont Planet Fitness so that they can be witness to your horrific form of non help. You are now saying that i only cancelled the contract on the 13 September 2018. I spoke with Anna at your customer service today asking why my confirmation email of the cancellation on the 17 January 2017 is being ignored and she boldly says that it could be anything that i cancelled on that day therefore it is not taken into account. Such blatant arrogance is beyond the pail and smacks of ********* behaviour by Planet Fitness. I asked for her senior manager which was conveniently not available and doesnt have a direct number. I asked for your number and was told you do not have one. Your Claremont Planet Fitness tells me there is absolutely nothing they can do more to help.

My questions to you are: Do you not record your customer service conversations? If no why do you send confirmation emails without the details on what was confirmed? Do you have a direct number? If yes why do you train you staff to lie? On the 13 September 2018 i received the below email: Clear evidence that the agreed amount was R1800.

********** Thu, Sep 13, 2018, 2:19 PM to me ********** Dear Member, Thank you for your information request. Please note that you will need to pay R1800 that is the outstanding amount than we be able to do the new membership on a month to month package fou you Should you require any further assistance, please speak to your Club General Manager or contact us on ***/ ********** 334

Kind Regards, Your Planet Fitness Team

Themba Hlungwani

The actual ratings on the post is -zero but it doesnt allow me to zero rate