Planet Fitness - UNAUTHORISED BANK PAYMENTS!!!

On 25/08/2020 my wife and I joined Planet Fitness at the Centurion Gate club. We paid the joining fee of R849 per member. I also submitted the confirmation of the cancellation of my Virgin Active membership. All this was submitted to the consultant Matthew. My monthly membership is R212, and is taken off my bank account per debit order. ***.

On 1/10/2020 a amount of R549 went off my bank account, which was incorrect.

On 2/11/2020 a amount of R849 was taken from my bank account, also incorrect.

On 1/12/2020 a amount of R849 and a second amount for a annual levy of R849 was taken from my bank account. Both these transactions were reversed as it was clear that there are serious discrepancies with payments taken from my bank account (there was no annual levy payable and the membership should only be R212). The bank costs to reverse these transactions were R30 per transaction. Also due to this payment, another debit order did not go through and the bank costs for this was R150 - proof of these bank costs are available.

On 10/12/2020 I contacted the consultant Matthew in order to rectify these serious discrepancies of unauthorized payments that were processed on my bank account. I was advised to contact the call center for a refund.

On 12/12/2020 I spoke to Ronan Crowley at the call center and explained the situation to him. I was assured by him that the matter would be rectified and that I should only send the proof of the joining fee that was paid as well as the Virgin Active cancellation. This was emailed to the customer care email address, as requested. I also requested that the bank debit order is cancelled as these kind of bank transactions cannot be allowed.

To my surprise on 31/12/2020 there were more irregular payments taken of my bank account to the amount of R849 and R1718. On 1/01/2021 I reversed both these payment as they were unauthorized. The costs for this were R30 per transaction. CLEARLY THIS MATTER WAS NOT RECTIFIED.

It is requested that this matter is resolved immediately, or both myself and my wife will cancel our membership as this is UNACCEPTABLE!

According to accurate calculations made, my membership should now be in credit of R338. It is demanded that the bank costs are refunded, which amounts to R270 (proof of this is available).

It is once again requested that the bank debit order is cancelled, as I would pay my membership fee either per eft, or with my bank card at the club.

This club claims to be a mega club, but they cannot even get their admin done properly. I also thought that it was a good move to join Planet Fitness, but it is a huge DISAPPOINTMENT! URGENT feedback is awaited, with confirmation that this matter is resolved completely.