Planet fitness Umhlanga should be reviewed, pathetic sales department

The sales department of planet fitness Umhlanga is *********** at their job. I have been having issues since April with my account. Xolani from Umhlanga branch was a disappointment, I am surprised he still works there. I published a hello Peter complaint in August, since then Johaan has been promising to rectify my account but I get no feedback. I have to constantly message him and he says oh he doesn't work for Durban anymore, I feel this is so unprofessional and *********** for a person to leave a query unresolved and not assist me. They have been debiting my account but not rectifying the error. I get constant smses saying I owe them R1000, which Is not correct but absolutely no-one is helping me. I send endless messages to Johaan asking him for help but he just simply ignores me. Taking money from people's accounts randomly is not right, we work hard for our money and have plans to use it for the money but planet fitness does not care. I recently messaged Johaan for the contact information of who has been liaising with because apparently he has escalated the matter a month ago with no feedback. He simply gave me customer care contact details, which is irrelevant to me as I did start with customer care at the beginning of my query and received no help. I am concerned of how many other people this happened to.