Planet Fitness too busy to sign up my Vitality.

Either the sales team is inundated or you phones at Menlyn branch is out of order. This too is the case for potential walk-in sales as you wouldn't find a sales person available on a Friday at 2pm. I left my telephone number at the front desk when I inquired to sign up my Discovery Vitality after I was told there is no one that could help me when I was at the gym at the time to get my Vitality activated on my existing membership and also to catch the reduced fee before my next debit order. Well, no surprise, my full membership debit order ran today and I still have not received one phone call, even after your employee asked me to put down my details so an appointment can be made. Nothing. So I, the very accommodating consumer, called the gym today. Twice. No answer. This is pathetic to say the least. How difficult can it be to spend my money? To top it all, my friend is at the gym right now and said that they have a few sales consultants at their desks and dont look busy at all so cant understand why they haven't called me. PLEASE CALL ME!!!!!!!!!!! I want to activate my Discovery Vitality at my Gym and I insist that you provide me with credit on the difference I should have been paying this month, on your failure, as you failed to have anyone available to assist me or even call me before the new month started yesterday!