Planet Fitness' **** to sign you up for 24 months

Be aware that Planet Fitness is using a **** to get new members to sign up for 24 months. This **** is obviously sanctioned by the CEO, Manny Rivera, because he has not bothered to correct or respond to the terrible **** they are running at their branches. I have attached my letter to him and their "customer services" dept to which I have still not received a lucid response.

Dear Mr Govender (Manager of Umhlanga gym) Thank you for your welcome but I am afraid it is premature unless your thoroughly unpleasant Sales Manager, Raven, (he wouldn’t give me his surname) has managed to sign me up without my signature, which wouldn’t surprise me. As an aside, I have copied the Planet Fitness (“PF”) CEO, as he should be aware of the **** that is being perpetrated by your Sales Manager and his threatening conduct when uncovered. To give you some context, I tried to apply to join your Planet Fitness gym at The Pearls of Umhlanga, yesterday. I was initially served by Antheia, a very pleasant young lady, who I informed I wanted to cancel my Virgin Active Umhlanga contract because the PF at The Pearls gym was more convenient. She explained that they would do a deal for me whereby:- 1. I cancel my Virgin active contract (which was month to month) 2. I sign a 12 month agreement with PF 3. I will get September free workout at PF 4. I immediately pay R149 for my PF tag 5. I will pay R99 a month for Oct and Nov 2024 on the 1st of each month 6. On the 1st Dec I will pay R499 joining fee 7. From the 1st Dec my Discovery Vitality will kick in and I will pay R199.49 a month. 8. If I cancel before 6 months I will pay a 3 month penalty 9. If I cancel after 6 months I will pay a 2 month penalty. These were terms I was happy with and asked her to prepare the contract. She allowed me to work out for an hour to test the facilities and then presented me with a 24 month contract to sign with none of the above terms. I asked her why and she said I would need to speak to her Sales Manager, Raven. Raven came out and I told him that none of the terms I had been told about were on the contract I was presented with and I was told that was because he was “giving me a promotional special” and that after my contract with Virgin was cancelled and my Vitality was available to be transferred to PF, would I then be given another contract with PF along the lines of the above terms. I asked if that undertaking could be incorporated in the 24 month contract terms he wanted me to sign and he responded that if I made one mark on the contract it would be rejected. I asked him if it was reasonable to expect me to sign a 24-month contract and only on his verbal assurance would it be cancelled 20 days later and the above terms implemented. He then became belligerent and told me that he was cancelling the contract and if I still wanted to join PF Umhlanga I should come back after my Virgin Active contract was cancelled, BUT that he could not guarantee that the “promotion” would still be available. I was extremely surprised at his aggressive demeanor and took out my phone to take a photo of his and Antheia’s name tags because I had every intention of reporting his attitude to PF Management. At this stage he covered up his name tag and his face and told me to leave the gym and I was not allowed to photograph his name tag. I could see he wanted to get physically aggressive and was clearly upset because I had uncovered his (or Plante Fitness’ ) **** to get clients to sign up for 24 months!! Perhaps you can explain why you employ such vulgar and aggressive Managers and if you are indeed running a **** that should be made public ? Regards