Planet fitness ******* still charging me for a contract cancelled in July 2017

Planet fitness are a bunch of ******* ... My contract was cancelled in July 2017 for my wife and I as we left the country! We are still being billed to this date for a contract which has been cancelled and have confirmation of this cancellation. The call center agents have ABSOLUTELY NO CLUE what is going on and we always receive the same auto generate replies to our queries regarding the account. We have even resorted to threatening them with legal action, but that does not seem to phase them.

Whats even worse is when you call their call center, they put you on hold right from the beginning and come with this automated response "we are experiencing high call volumes", when you eventually get through and speak to someone, requesting to speak to a Manager or Team leader, they put you on hold again and you wait for another 10 minutes all to have the phone cut off!

What great customer service and what a great way to make money "Planet Fitness"!!!

But what the best part is, is that NO ONE from Planet Fitness will respond to this or get in touch to rectify the problem!!!!!!