Planet Fitness the worst Gym and Customer Service Ever.

My daughter signed up with Planett fitness last year in February , by August she had been retrenched . I wrote a letter to planet Fitness on the website explaining that my daughter was unemployed now, we are not running away but we would like to know how we can deal with the fact that she is unemployed, to date, no one responded to my mail on the website, never tried to even call. In August my daugthers file was handed over to their legal department, without once responding to my letter on the website, or even trying to call us back after receiving our letter...

On the 1st of Feb my daughter received an sms from them saying that she needs to pay R1377.51 to Planet Trust Saya Recoveries (Pty)Ltd .. she had been handed over to the legal department... what a ****** cheeck when they never got back to us in t he first place after notifying them that she had lost her job, We were transparent here, but the did not deem it important enough to responde to a letter on their website.

We paid the money over to them, and cleared the account. My daugther received a call from Majestic Midways who offered her employment in the states, I then called the call centre and spoke to p***ent11 who sent me a printout of my daughters account, I also mentioned to him that she is leaving for the states and that we are just waiting for her visa. He told me that membership can be frozen for 6 months, he also told me to send proof of her visa and air ticket them as proof that she is leaving the country. On the 25th of April I sent through a copy of may daughters passport her visa, her air ticket....

I then also requested them to put a stop to her debit order and freeze the membership for 6 months. I received a mail back from p***ent11 who then only FOR THE FIRST TIME NOTIFIED ME THAT THEIR IS A FEE OF R125.00 PAYABLE MONTHLY FOR FREEZING THE DEBIT ORDER AND ALSO THAT HER CONTRACT WILL BE EXTENDED WITH AN ADDITIONAL 6 MONTHS UPON HER RETURN. I merely rep**** by asking if PLANET FITNESS was going to refund me my R125.00 per month if she returns and they extend the contract with a further 6 months, they are not losing anything, but infact gaining R125.00 for 6 months that she is away and extending with another 6 months when she returns.

I then received a mail on the 25th of April telling me that they will charge the R125.00 as its a advocate fee to freeze the debit order...

I wrote back asking "can we not cancel this contract then, she is not here, and does not work here anymore, I also asked them if I will be liable to then pay the R125.00 per month whilst it is Frozen. I also asked What will the membership fees be then when she gets back if we just freeze it for the 6 months will it remain at R125.00 or will it increase?

Got no reply from them so on the 26th of April I asked them why they have not rep**** to my emails. On 25th of May nearly a month later they sent me an email saying that they will cancel her contract but because its still in minimum term we must pay R2649.31

On 28th of May I wrote back to them, telling them that I did not ask them to cancel the contract I merely asked what the new premium will be if they extend the contract, they to date have not answered that mail either On 29th of May I sent a mail to p***ent11 and p***ent8 who I got read receipts from but still not answer. On 30 May I sent and email reqeusting the general Managers number as I was getting no response from anyone.

I called the number on *** explained the situation to the lady, who promised to call me back,,,, and guess what I am still waiting

1. I was never informed when I called initially about my daughter leaving for the states that their will be a charge to freeze the account 2. No one ever replies to a letter on their website, or email or calls you back 3. If you black list my daughter because of YOUR INCOMPETENCE, you will hear from me.

I called the General Manager's number again yesterday June 18th and spoke to Zanele, who also promised to call me back,.... as their system was offline....Guess what I am still wainting.

Planett Fitness really sticks to their name, they are running around the planett not knowing what to do, hoping it the process they get fit.

I will never ever refer them to anyone.