LM
Lizelle M

1 reviews | Active since Jan 2021

06 Nov 2024, 14:36

Planet fitness terrible service

Wow I would love to know how and where I can cancel my contract with this company. It has been an on going struggle since January 2024 and it's been canceled numerous times with different people and yet still money is taken from my account and when I call them now the phone gets put down in my ear. What terrible terrible customer service. Seems like nobody can help me.

0
Replies (1)
Planet Fitness
Planet Fitness's reply07 Nov 2024, 08:42
Official
Good day Lizelle, 

Thank you for reaching out.  We sincerely apologise for the experience you've had.   
Our senior consultant will investigate the matter and contact you promptly. 

Thank you for your patience. 

Best regards, 
Planet Fitness Team.