Planet Fitness - Terrible Service

Planet Fitness at Linton Corner, was supposed to be open at 5 am, but its staff informs its patrons (dozens of them), that they will only open at 6.20 because the person who was supposed to open was not there and they don’t have a key! And here I was thinking that Planet Fitness is quality business….meanwhile it’s run like a backyard operation. This is PATHETIC on a number of levels. Do you only have one key for them gym? You can have employees there to inform us they can’t open, apparently from another gym, but you don’t have a spare key?! And where is the manager of the gym? I hope the person responsible will be fired for this. They have brought your brand into disrepute. Luckily I’m on a month to month so I can join Virgin where I’m certain this has never happened with them. I demand a refund of my premium. Why must I be inconvenienced by your incompetence? Waking up early in the morning to get to gym only to be told we can only open in 1 1/2 hours because we don’t have keys…how preposterous! Mannee de Wet, Manny Riveria is this the type of service you pride yourselves in?!