Planet Fitness SUCKS

Absolutely terrible service from their consultants and payment department. They double debit my account in the Month of April and claim I didn't pay in March, yet my bank statement shows the debit from my account. In the month of April I called to cancel my membership due to relocation,followed all processes and made available the funds each month to allow for cancelation process to run smoothly, in the Month of June I get debited almost 3x the amount. Spoke to various people only to be told I need to contact Vitality to rectify this problem. Planet fitness has taken money from me on Numerous occasions and this time i had enough! Planet fitness Newcastle KZN is just as bad as, the consultants are unfriendly and so is the current manager. It's been more than 5months that I've complained about a bent 50kg dumbell that needs to be replaced and all the feedback I received from the manager was once ppl learn to stop dropping the weights down then only will I replace the dumbell. What about my safety? I didn't drop or bend it.

Please think twice before joining planet fitness and make sure you have all your stuff in order because they are very quick to take your money and will not give you a cent back!