Planet Fitness strife

<p> </p> <p>My story at planet fitness is a long one. After being a member at planet fitness for approximately 10 years I thought the club would prefer retaining me as a member rather than treating me like a fly by night member but not to be. I am writing this review as a last resort considering the complete lack of care from the club call centre. I have kept my story brief to warn those considering joining the club while saving you some time reading a lengthy review.</p> <p><br />The contract I recently signed with planet fitness states as follows: "If you do not maintain your minimum visits, then you will pay the low usage fee, which will equal the relevant club retail rate for the membership you have chosen. When you again meet the minimum visit requirement, your membership fees will revert to the high usage membership fee".</p> <p><br />To put this into context, the high usage fee is R195 per month whereas the low usage fee is R750 per month (a dramatic increase). This is written into the contract fine print but beware the sales consultant makes sure that he/she does not touch on the R750 a month penalty at all. You will be sold on the high usage fee like I was.</p> <p><br />The high usage fee equates to 12 visits to the gym over a “3 month rolling period”. Unfortunately I missed the minimum visit requirement for a month. The following month I ensured that my visits matched the 12 required. Despite this, I was again charged the low usage fee (R750 instead of the R195 agreed to when signing the contract). This has continued until today (the 4th month running of being charged R750/month despite having been to the gym more than the required allocation).</p> <p><br />Upon calling the call centre, I have been told that, essentially, you are in for 5 months of R750 a month as soon as you slip up on your high usage requirement. You’re then given a long story about being reviewed the following month and still being charged the month after that before your fee apparently decreases again (I am yet to see this cost decrease).</p> <p><br />In terms of my contract to the high usage fee should have app**** as soon as I increased my visits. However, I have been given the ‘run around’, as it were, by planet fitness. I have lost all trust in the gym and am waiting for March 2017 from my contract to end. I will not be going back to planet fitness to avoid a similar experience and would recommend you do the same</p>