Planet Fitness stole over R1500 from my Bank Account without my permission

I activated my membership with Planet Fitness in January 2019. In March 2019 I changed that membership to a Vitality membership and so the start date of my contract should have been March 2019, it took Planet Fitness 3 months to actually activate this contract, but they had been debiting my account since January 2019.

Now I'd like to cancel the membership. But due to a "technicality" or whatever ******* they have now come up with, I need to pay a R1500 cancellation fee, even though in either case, my membership should be up. So I told them not to cancel until I sort this whole mess up

Email after email went out, each one getting no response whatsoever. Each email I sent got a reference, but then a closure email followed without anyone getting back to me

It gets even better, a couple of weeks ago I get a phone call telling me all is resolved, and I will not need to pay the cancellation as my membership is in fact up and it was an error on their side. So I was happy with this and told them to cancel. I've also got a reference number for this call

Today my bank account was debited (wrongfully) for over R1500. I NEVER gave Planet Fitness the permission to debit this whatsoever!! I told them if there was a fee I will not cancel. So they tell me no fee, so I will cancel and then debit the amount anyway?

Shocking!!!

I have disputed the debit order with the bank, you will not take anymore of my money