Planet Fitness Stole My Money (R3818)

Item: Planet Fitness
Rating: 1
Author: spoelstrabouke S

On the 25th July 2012 I signed a contract with Planet Fitness (PF), this contract stated that I will be able to gym at any gym within the Gauteng region (which included Witbank, since I sometimes stay there). This was a 36 month membership which I payed once off (amount of R5976.00= R166x36months). I also bought the Tag (Blue R100), since it was separate from the provincial membership and I only had to pay it once in the 36 months (as long as I didn't lose the tag). I gymed at both the Lynwood branch and Witbank branch without a hassle. After 1year and 1month PF started denying me access to the gyms. When I inquired about what the problem was, the desk personally told me that there are funds outstanding (this was impossible since I payed all my fees up front and also bought the tag from the get-go). I told them that there must be a mistake and I had to stop gyming since they wouldn't allow me in to the gym even after I stated that there was a problem on their side. After a few months of coming nowhere between the calls to the PF Call Centre I decided to let it be and stop gyming at the PF gyms. But things took a turn for the worst. Suddenly a 3rd party contacted me saying that PF gave my account to them to settle all the debt which had accumulated including interest. I told them that I have spoken to PF and all the branch managers, call center staff and their superiors and told them that I did not owe them any money. At that time I started looking into the trouble since it was escalating and my name has been given to 3rd party’s before I have been informed about any debt by PF by phone or meeting/letter(s). Apparently there was a guy (I’m not disclosing his name for his own privacy) who signed a form for a black tag which was registered on my name. This then ran R99 every month until they started confronting me. This 3rd party then came back to me 2 times in which I told them both times that it was a mistake on PF side, after the 3rd call they said it was sorted out since I called the branch managers again to confront them. This year 2016 my friend invited me to go with him to a gym, one of PF's. When I entered under his contract agreement (that he can allow any friend to gym with him [black tag]). After I filled in my details they punched in my ID nr into their system and told me that I am not allowed in since I owe them money. HOW!!! It’s been 4 years and they told me that it was sorted out. ---------------------------------------------------------------------------- So I called the Call Centre again. The highest superior I got to talk to was a guy named George (apparently he was the highest up I could go in any PF related issue). So I told him the story from the start and said that I want them to clear my debt, which was their fault anyway and also reimburse me with 1year and 11months of the same contract (provincial) since that was ****** from me by PF it is (R166x23months=R3818). He then, after about 2 weeks came back to me after I had to call him back since he failed to keep his promise of calling me the next day, said that he can repay me by giving me a 1year contract at only the Witbank branch... I don’t even live in Witbank! So I have run out of options and would like to inform everyone to not trust PF with your money, since my personal experience with them showed me that they will keep you in debt even after they said the debt has been cleared and will give your name and contact details to 3rd parties to peruse you. I hope this finds PF and they come back to me. I want to get my gym time back which I payed for. (This can all be confirmed on the PF systems since I spoke with them for many hours and they confirmed it.) They just don't care to give the matter the attention it needs and will not correct mistakes they have made. B. Spoelstra (If your call goes to voicemail, please leave the relevant details and I will return the missed call ASAP!)

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