Planet fitness stole my money

At the beginning of 2023 my boyfriend and I decided to go and test out the planet fitness gym near our house (Planet fitness Ruimsig) , we went together . After our session we were sat down with 2 members of staff , who guided us through the process of a trial . They explained to us that we could pay for a trial that would last a week , which we decided to do ,so that afterwards if we would decide to join , we would get a good deal, they explained to us that after the week we were able to cancel the trial and get a refund. We proceeded to sign up for this trial and attended several times during this week. After the week was over , we spoke with the staff member with whom we had signed up with , we told him that we would like to cancel our trial and that we were unable to join at this time. He told us that it was all good and he hoped to see us in the future . After that my account was debited by planet fitness, so I phoned them and explained the situation, they told me to send them screenshots of the messages and they would immediately call me back , I emailed them the chat with the employee , and they never came back to me . A week or so passed so I called them again , they said they would cancel my membership, I told them I did recall signing up for a membership , just a trial , the exact same thing as my boyfriend who had not been debited by them .I messaged the employee who we had dealt with and he confirmed that he did not sign us up for a membership, just a trial , which he confirmed he had cancelled for us .After countless calls and emails back and forth , every single time they told me they were sorry and would cancel my membership (that never happened !)and would refund me the money . Fast forward a year , it’s now January 2024 , my account has been debited several times by planet fitness, after I have called them many many times to cancel , each time them telling me it would be the last debit and they would cancel and refund me . I have received no money back and my account is still being debited . I also have other friends with the same issue whose accounts have been debited . I am shocked and outraged by the customer service , I have been **** to several times , I still have the chats with the employee who singed us up . I have even been into the gym to try and sort it out but they just sat me down and put me on the phone with customer service again ! I am a student that works for my own money. They have stollen over R1000 from me ! I am very disappointed by this and would advise against joining this gym or signing up for any trials “free” or not !