VV
Vishalin V
1 reviews | Active since Mar 2015
02 Apr 2015, 09:13
Planet fitness still debiting my account
I have complained to hello peter a month ago, regarding debit orders that are going off my account AFTER cancelling my membership. There is a huge incompetence in the call centre management and billing department. I just cant get through to these people. Whenever I ask to escalate the query I get some PAT answer that \my issue will be looked into"ITS BEEN 2 MONTHS now!!!!! Another debit order has just gone off my account this morning. Planet fitness owes me R418 to date and the amount is escalating as each debit order goes off my account. Kindly resolve this issue."""
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Planet Fitness's replyOfficial
07 Apr 2015, 11:21Hello vishalinv,
We thank you for contacting us with regards to your query.
Please be advised that your membership is still active as there needs to be a termination fee paid to cancel an agreement in term.
One of our member respondents has requested you provide proof of cancellation and the cancellation fee quote.
Should you require further clarity or assistance kindly contact our customer care line.
Yours In Fitness
We thank you for contacting us with regards to your query.
Please be advised that your membership is still active as there needs to be a termination fee paid to cancel an agreement in term.
One of our member respondents has requested you provide proof of cancellation and the cancellation fee quote.
Should you require further clarity or assistance kindly contact our customer care line.
Yours In Fitness
Planet Fitness's reply07 Apr 2015, 11:21
Official
Hello vishalinv,
We thank you for contacting us with regards to your query.
Please be advised that your membership is still active as there needs to be a termination fee paid to cancel an agreement in term.
One of our member respondents has requested you provide proof of cancellation and the cancellation fee quote.
Should you require further clarity or assistance kindly contact our customer care line.
Yours In Fitness
We thank you for contacting us with regards to your query.
Please be advised that your membership is still active as there needs to be a termination fee paid to cancel an agreement in term.
One of our member respondents has requested you provide proof of cancellation and the cancellation fee quote.
Should you require further clarity or assistance kindly contact our customer care line.
Yours In Fitness