Planet Fitness - Stay Away

Due to a communication misunderstanding with sales rep for a single membership application for my wife, which was first associated with my employer and noting that employee spouse did not qualify for the applicable linked discount, I activated Sanlam reality. This apparently required signing another new set of application forms which due to the misunderstanding resulted with another contract be entered inadvertently into.

I have engaged the sale rep Tiri from November and escalated and engaged Sandton Manager The Marc, Robert from 1st of December with a meeting held at Sandton The Marc planet fitness. Tiri initially agreed then asserted that because I had accessed and used the gym (for the 2nd contract), and as such entered into the second contract. Exasperated as I have never accessed the gym I requested evidence thereof for the alleged accessed and he promised he would provide the CCTV/DVR footage for 1, 2, 3, 9 & 16 of November 2023 through his manager Robert, which was promised and still nothing was provided. After meeting Robert on the 1 Dec 2023, he promised he would obtain the footage (which has still not been supp**** or commented on after visits and engagement with Robert at The Marc planet fitness, numerous calls and emails) and resolve the issue within 14 days in Dec 2023.

No feedback received and visited again in Jan more promises by Robert to resolve and nothing. He has now taken to screening my calls after stating he had escalated the matter to his Regional Manager, Krish whose details he could not share.

Three months later and still nothing. It would appear that the modus operandi, is to ignore.