planet fitness stands for lack of accountability

My husband and i had a 3 year contracts expiring on 6 march 2016. The clerk captured as end date the date on which we signed the contract: 31 jan. Since the 31 jan, we have been battling to get the dates corrected and my husband has been denied access 3 times. Every day it is the same fight. I need to show the paper copy of the contract. I have spoken to Philip, Veron and eventually to Sean the manager at Wanderers and to Christine the Manager at rosebank where the contarct was signed. They both say they logged on the system, but nothing is being done. Both have requested that the contract be extended to the end of the month. Both rely on a system that is manned by people who don't give a damn about their customers, forgetting that we are the ones paying their salaries. Lack of accountability is all over at planet Fitness and people don't go for the service but for the equipment only. The only time Planet fitness bothers about you is when you need to renew membership, when you need them, noone is available. It seems as if they have too many customers and can't careless if this attitude will make me renew or not my contract. Once your contract is expired, they don't call anymore.