Planet fitness staff not helping with anything and there is no accountability

Planet fitness needs to take us serious I went to convert my membership to vatality in October last year but ever since that day I dnt have access the gym I have been calling since up until today nothing...instead now I am being told to start a new contract what about the 6 months cz I went to the club payed and signed everything for vatality activation now I am tld that no one will be accountable but it's me who must suffer and go out of budget I have never planned to start a new membership in 2024.... the treatment we are receiving is not good n I have to run behind them to get an update all the time...since October till now why am signing a new contract while I pay activation in 10 October why am being asked about the proof while the activation fee is showing...