PLANET FITNESS SPRINGS MALL PATHETIC!!!

Planet Fitness at Springs Mall is the worst gym ever. I would not recommend any one to apply for a gym contract with Planet Fitness Springs Mall. The service is poor clearly they do not receive the proper training on how to deal with customers. I am a new member first time applying for a contract with Planet Fitness. I app**** for a gym contract with Planet Fitness Carnival Mall on January 8th 2020 but I also enquired about transferring my contract maybe on a later stage they advised me it would be possible but for that I need to call the call centre so a week later on January 15th I have called the call centre where I have asked if it would be possible to transfer my contract from Carnival to Springs Malls branch a lady assisted me over the phone where she imp**** that it would be possible to transfer but that I would have to take note that my monthly fee will be changing to the amount of Springs Mall where I also confirmed twice with her if it would be possible that they will deduct my R200 with my monthly instalment at the end of the month she then said it would not be a problem at all I just need to go to Planet Fitness at Springs Mall and asked them to transfer everything from Planet Fitness at Carnival to their branch she then provided me with my ***. On January 15th I went to Springs Mall to do the transfer with my Ref. provided as advised by the call centre earlier in the day as I got to the branch I have told them I need to do a transfer the one lady then referred me to Dean to assist me the sales person I went to him for assistance but he was quite in a rush as he informed me he is in a rush because he needs to catch his taxi but in the meanwhile in all this rush they have send him another person to assist with a new contract so after him indicating he is in a rush to catch his taxi he must assist 2 people at the same time (very unprofessional and ********* clearly he does not have proper training on how to deal with customers) he even apologized for being in a rush and not listing properly as he just want to be on time for his taxi. I did inform him as well about my R200 admin fee to be debited at the end of the month as confirmed with the call centre he then told me they don’t usually do it that way but if the call centre said it is fine it is not his problem if it is not right it will them be their (the call centre) problem but he will give all the papers through to them. I also did inform him that I can only take calls between 12:00 till 13:00 as we have a strict phone policy at work that I can only take calls between those hours but he did not take note of that he phoned me on the Friday in the morning but I could not take the call. I went to the gym on Monday morning to go and gym but had issues due to my paper work not being send trough on Thursday morning he then said it takes longer to process my transfer as it was weekend but it will be solved later during the day so I left the gym I then went to phone the call centre to find out if everything is in order with my transfer so that I can go to the gym later the day as I had issues to gym in the morning. I went to the gym later the evening on Monday only to find out that my transfer papers was not done properly and being denied to gym again as my contract shows it was cancelled with Planet Fitness at Carnival Mall and not transferred I was really upset about that and the service I received from the Planet Fitness in Springs Mall I said I will not pay any cancelation fee as I was not the one who cancelled the contract nor made the mistake as my transfer was supposed to be processed on Thursday January 16th by Dean. When I asked for a manager there was no one to assist me and the Sales Manager just sat there doing nothing about the situation, Dean came to me I have asked him why my transfer was not processed and why it showed it was cancelled he became very rude to me and said Head Office wanted me to pay before my transfer can be processed I said to him then I am not willing to pay for something I could not even use I want to leave it cancelled he just turned around walked away ignoring me once again worst service ever no customer care training. A lady from Springs Mall phoned me later the evening to inform me that I must phone the call centre to find out what the issues is with my contract. I phoned the call centre on Tuesday January 21st to find out what the problem is only to find out that my papers where not send through to Head Office but everything will be fine I can go gym. I spoke to a man at the call centre and told him what my problem was with the Branch at Springs and I am not willing to pay the cancelation fee as Planet Fitness did bridge of contract with me and not the other way around I refuse to pay as I did not receive any service I could not even gym. The call centre agent said he would phone me back but still I am waiting for a call from them also worst telephone manners from Springs Mall as they cut the call when you ask for assistance when they hear whom it was. I won’t advice anyone to apply for a contract with Planet Fitness at all they do not know what they are doing and the admin system of Head Office fails when it comes to the info provided to the call center agents. I am taking this matter further with my lawyers as well as Planet Fitness did bridge of contract. All calls are recorded they must have a look at that I am for sure not the only customer this has happened to. ALL STAFF NEED PROPER TRAINING!!!! TRAIN YOUR STAFF ON HOW TO TREAT CUSTOMERS!!!