Planet Fitness Silverlakes

Worst service ever at the Silverlakes, mainly from manager that was on duty today. Well atleast except for the front desk ladies (Zamo and Minnie), they super kind and always helpful. However i had an issue with my debit not going through and immediately made payment at the gym on 28th of Jan, to date i still struggle to access gym as it says i did not pay. I sent POP and they said to give it 48hours to have the issue sorted, that was last Thursday 6 Feb. Today same issue i cant access the gym, I asked my issue to be resolved however the manager said there isnt much she can do. I asked they call the callcentre to assist and apparently call centre said i cannot expect this to be addressed now I must wait another 72 hours now… Planet Fitness is a joke

Also how is our premium up already when they did not inform us when we signed up that they will go up before the 12months has lapsed?? We signed up for a 12 month flat rate, well at least thats what we were told but that does not seem to be the case. Gym is therapy for some of us but to have to deal with issues that is taking them almost a whole month to resolve is beyond frustrating. Having a manager who all she could say is “there is nothing i can do on my side” another joke of a service. You are quick to block access when payment is not done but given a run around when you have to sort out your issues affecting the customer. This is my worst gym experience. The one star is for the front desk ladies, otherwise you deserve a zero