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jonathan.gordon jonathan.gordon
1 reviews | Active since May 2016
08 Jul 2025, 06:23
Planet Fitness Silver Lakes can get the basics right
Dear Planet Fitness Management,
I am writing to express my frustration with the ongoing issue at your Silver Lakes (Linton's Corner) branch regarding the steam room. For months now, it has been a recurring problem that the steam room is not switched on when the gym opens in the morning.
This morning marks the second day in a row where I’ve had to go to reception to remind your staff to turn it on. This is completely unacceptable. Paying members should not have to chase staff to get the services they’re entitled to.
The fact that this has been happening for months shows a clear lack of accountability and basic operational discipline. I urge you to take this seriously and resolve it permanently.
Kind regards,
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Planet Fitness's replyOfficial
11 Jul 2025, 14:06Hi Jonathan,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the ongoing inconvenience you've experienced with the steam room at our Silver Lakes (Linton’s Corner) branch.
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the ongoing inconvenience you've experienced with the steam room at our Silver Lakes (Linton’s Corner) branch.
We completely understand your frustration, and please rest assured that your concerns are being taken seriously. A member of our management team will be in touch with you shortly to address the issue directly and provide an update on the steps being taken to resolve it permanently.
We truly value your continued support and appreciate your patience as we work to improve your experience.
Kind regards,
The Planet Fitness Team 💙
The Planet Fitness Team 💙
Planet Fitness's reply11 Jul 2025, 14:06
Official
Hi Jonathan,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the ongoing inconvenience you've experienced with the steam room at our Silver Lakes (Linton’s Corner) branch.
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the ongoing inconvenience you've experienced with the steam room at our Silver Lakes (Linton’s Corner) branch.
We completely understand your frustration, and please rest assured that your concerns are being taken seriously. A member of our management team will be in touch with you shortly to address the issue directly and provide an update on the steps being taken to resolve it permanently.
We truly value your continued support and appreciate your patience as we work to improve your experience.
Kind regards,
The Planet Fitness Team 💙
The Planet Fitness Team 💙