Planet Fitness should change their name to Planet ********

I joined Planet Fitness around 2018. Everything went smoothly, until I decided to end my membership due to studies and having to check my money situation. My membership contract was over and I would have thought that they will call before renewing, however, they just automatically renewed it without my consent. After a back and forth with two payments, it got sorted. But that ain't the end of it. I rejoined in the middle of 2022 to get in shape and signed a 2 year deal. However, my job had me move far from a Planet Fitness branch. So I had to cancel before the minimum period was over. I called and asked to for a two month notice period. However, after calculating the cost, I called back and opted to cancel immediately. They proceeded to send a link to pay the necessary fee and close my account. This was in December 2022. However, come Feb 2023, and they decide they want to grab R 200 from my account, hoping I wouldn't notice. I immediately reversed the debit order and called their customer support center. When I spoke to someone finally, the call quality was horrible. You can't hear a word they are saying as they speak far from the microphone. They then said they will listen to the recordings, after which they came back and said "No. I first opted for immediate, and then called back later asking for 2 month notice period". This proceeded to turn into a back and forth between me and the operator, even though I had a witness and a recording of my own regarding those call. After completely losing my cool and ending the call there and then, I called back an hour later and got someone who actually spoke clearly. They went and listened to the recordings, confirming my statements.

In all honesty, this gym is out to just make money and mistreat their customers. Trying to take money in sneakily ways hoping we won't notice it. Will never use them again and I recommend that nobody does unless you want to see your money disappear.