Planet Fitness *****ed up our contract

We have been with Planet Fitness for 13 years now. Suddenly they decided to cancel our contract. I contacted their call centre. They assured me they will call me back and sort out the problem. Nothing of the sort has happened, whereas they are still happily taking my money each month.<br> <br> We used to have an arrangement with them so that my brother, my wife and I could be on the same contract. Now they want my brother off due to some new rule of over 18 years old must have their own contract. <br> Funny thing is my brother's access still works and my wife and I, can't have access.<br> <br> Understandable that they have new rules, so I asked them:<br> 1. What will my brother be paying and will they arrange a new contract ? No answer<br> 2. My wife used to be the principal member from Discovery and now I am - how will they change the contract and activate the vitality benefit ? No answer.<br> <br> The person, Thulani, told us that my wife must cancel her contract - which made no sense at all.<br> <br> So in short, they *****ed up our contract.