LM
Lushen M

1 reviews | Active since Mar 2020

10 Mar 2020, 09:52

Planet Fitness ****

Planet fitness consultants have **** about the duration of contract. I have taken a contract for a 1 year period, and they have continued to debit me for over a year. When I phoned their call centre which is impossible to get through to, I informed them that it's way over my one year period and I'm no longer in the province and so they should stop debiting my account. One consultant said I still have to be debited in March. I then asked to speak to the supervisor who said I also have to be debited in April. When the person at the branch said I'd only be debited until February. Clearly they are all giving different stories and making it extremely difficult to end the contract. They are full of lies and deceit, I definitely would not recommend them. I would refer other clubs with much better customer service.

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Replies (1)
LM
Lushen M's update10 Mar 2020, 12:55
Reviewer Update
After receiving a call from customer service and notifying them that the consultant working at the gym has **** about the details. The representative from customer service said it is my fault because I did not read all the fine print in the contract. Yes guys you heard right, its my fault. Apparently its a tactic for consultants to lie in order to get people to sign contracts, but it is still the fault of the consumer. Apparently whatever they tell you verbally, truth or not, doesn't matter. So next time think twice before asking a consultant for advice or signing up at planet fitness.