SG
Sanele G

1 reviews | Active since Nov 2015

01 Nov 2015, 08:35

Planet Fitness says my contracts is expired...!

On February 2013, there was a Pay As You Go promotion at Planet Fitness. The consultant that recruited me was Thandi Sibiya. The Contract details were that I was going to have access in the gym for 3 years on which I'd only pay for the first 12 months and have two years free, meaning my last free month would be end of January 2016. (after my last free month, I then pay R25 for every visit) hence the term Pay As You Go!!!<br> <br> So, i paid their deposit and the tag fee and then paid my first installment on the second month. On the 3rd month I decided to pay the full amount for the rest of the remaining month. On December 2013, they started calling me and telling me that my contract is going to expire end of January 2014. i went to them with my contract and they said the issue will be resolved.<br> <br> On March 2014, i went to the gym only to find out that my TAG wouldn't give me access! I was so frustrated and left. I reported this again, i went with may contract to Planet Fitness Witbank and they scanned and emailed it to their head office. since then I never got feedback from them! early this year, i sent their head office any email telling them about my issue!!! please help me hellopeter<br> <br>

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Replies (1)
Planet Fitness
Planet Fitness's reply03 Nov 2015, 10:11
Official
Hello Gumedesa1,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness