Planet Fitness Sandton Gate- poor service, I do NOT Recommend!

Unfortunately, I have been pushed for 4 months, going on 5 months to write this review. Where this company has proven to have the worst customer service and response. Specifically Planet Fitness Sandton Gate, where I have been messed around by one of their consultants, David. And then further disregarded by any administrative staff, why? Because it doesn't affect them directly? It seems so sad that people choose to be in a service industry and yet have no value for it and fot doing their job correctly. If someone has an issue, then it is in your job description to assist the client. I had cancelled my contract within 2 days of joining the gym, due to the year and having companies retrench with the lack of business. I was within the policy where technically as per them, the first week is "free". Yet i was charged for a tag that I did not receive and a joining fee. After cancelling and calling to request my refunds, i had been told numerous stories, that led to Sandton gate only processing the cancelation in October/November. During this time O had called frequently to request the refund and update on the situation, and sandton gate had even accused me of not calling or canceling the contract. Every time I called, the GM is never available.. of course I have been on the business where people avoid clients because they can't careless to fix the problems that staff create. I finally received one refund on dec 7th for my tag and then was told the other refund would be escalated, after sending through proof of the payment twice already. It is now Jan and I again was told there was no information from sandton Gate, nor did anyone escalate the proof of payment for the refund of the joining fee to be made. Between the call center and Sandton Gate planet fitness, there is constant miscommunication and nothing being done. I then see numerous people have the same problem getting their money back from Planet Fitness. After such a trying and tough year, you would think people would understand that money is of huge value to people and by just doing your job, you can avoid all of this frustration. Amd then to top it off, my account was debited by planet fitness without my authorization on the 31st of Dec. This needs to be corrected and the security of clients banking information should be handled correctly and legally. If there is a problem the GM should be taking leadership and resolving the issues with the consultants. I would like my money back, it shouldnt take 5 months to refund someone?! And i would never recommend using the planet fitness Sandton Gate to anyone.