1 reviews | Active since Nov 2015
Planet Fitness Sales Reps overselling contracts
September of last year my cousin and I both decided to start to gym at Planet Fitness in Lynwood. We are both students and have part time jobs. We were quite concerned about the cancellation policies as we were worried that we might need to cancel if we cannot continue work this year. The sales rep told us EXPLICITLY that in the event that one attains a injury preventing one from gyming, you move out of the area or a loss of income prevents you from paying your account you can cancel the account without paying a cancellation fee. We both had tutoring jobs and are no longer needed this year and can thus not afford to pay our accounts any longer. When we phoned the customer call centre to cancel they told us that we need to pay the cancellation fee within 24 hours. After explaining to them the terms that our sales rep gave to us they still refused to wave the cancellation fee and said that if we to close our accounts or put a stop order on our account they would take us to court. We feel this is completely ridiculous and false advertising on the part of the company. As we both no longer have jobs we obviously cannot afford a cancellation fee.
Dear Member
We thank you for contacting us with regards to your query.
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Yours In Fitness
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
