Planet Fitness Ruimsig – Unfair,Discriminatory & Poorly Managed Spinning Classes

I am extremely disappointed with the ongoing situation at Planet Fitness Ruimsig, specifically regarding spinning classes and bike availability.

A number of the spinning bikes at this branch are not working, yet there is no fair system in place to manage the remaining functional bikes. What has effectively become the norm is that certain members arrive very early and “reserve” all the working bikes by placing towels or belongings on them long before the class starts.

The result: If you arrive at 07:30 for an 08:00 class, there are no bikes available Members paying the same fees are excluded from classes This happens regularly, not as a once-off

This is completely inconsistent with how all other gym equipment is managed at Planet Fitness, which is first-come, first-serve at the time of use, not informal pre-booking.

I escalated this issue directly to Chris, the Ruimsig branch manager, and unfortunately nothing has changed. No policy has been enforced, no solution implemented, and the problem continues week after week. This reflects poor management and a lack of accountability.

This situation: Creates an unfair, discriminatory, two-tier experience for members Discourages working people who cannot arrive excessively early Shows a failure to maintain critical equipment Undermines Planet Fitness’s claims of being inclusive and member-focused

What needs to happen urgently: A clear, enforced policy that bikes are allocated only when the class starts – no pre-reservation. Repair or replacement of non-functional spinning bikes. Formal feedback from regional or head office on how this will be resolved.

At this point, I am seriously reconsidering my membership and would not recommend this branch to prospective members unless this issue is resolved. A gym that cannot manage something as basic as fair access to a scheduled class does not deserve long-term loyalty.

I am posting this here in the hope that Planet Fitness Head Office intervenes, as branch-level management has clearly failed.