Planet fitness ******* customer service and a terrible attitude

Planet Fitness your lack of competence is astounding 1. No one in management gave me any feedback on why I was not informed about the Roodepoort upgrade and rocked up to a gym where half the equipment was missing even though I was promised that someone from management would contact me and 2. I cancelled my upgrade to national due to the upgrade and was still debited the fee for national membership according to CPA I 1. have a 7 day cool off period and 2. The upgrade was loaded but was only to be actioned month end but I cancelled that why was I charged. I want my money you overcharged back and I want someone in management to contact me and give me the service I deserve a a member.