Planet Fitness Roodepoort Sales Service Sucks

Planet Fitness... You are charging me a fee because I am cancelling my service with you due to poor service delivery. Yet as per the norm you do not stop disappointing with the most recent being your blatant lie "Kindly note that we tried to contact you with no success". When and where please provide me with records as I on the other hand can do that I phoned you twice yesterday - 1st Call 4min then cut off second call 5min then cut off again with not one phone call back to say "Can we please assist we were cut off" I have a list as long as my arm with problems at the Roodepoort club with issues like the kids care taking stuff name calling my children and saying they are "Fat""Look at you how fat you are", to being victimized by the reception staff that my kids are not allowed on the floor while there are several other kids younger in age than mine running around and playing with the aerobic ***** on the weight area floor ( I have video footage of this to back it up) But most recent the endless problems encountered after an *********** sales person who is un-equipped and who is not s****ed enough to sign current or potential clients up and give them the necessary information regarding yearly levies and when these levies are due as there are apparently 2 months of the year namely August and December that this will be deducted from the debit account. To add to insult after signing us up it took 3 months to get my membership back to its original option where my kids tags was active again and did not have to climb underneath the entrance boom/barrier to gain access. In the 3 months mentioned above I tried at more than one occasion to discuss and resolve the matter with the before mentioned salesperson Samuel but his cheek is next level that he could not make the time to even look up from his cellphone while I was busy discussing the problem with him. After 3 months struggle I reverted to the call centre and resolved the problem on my own without his assistance. This brings me to the point at hand that I want to cancel my membership due to incompetence and lack of service delivery. Yet you now are charging me (R3278.70) how is this even possible if I am an unhappy client?????????????? You are the one not delivering on agreed services yet I must once again pay for your incompetence. Please enlighten me how is this even logical??? I eagerly await your phone call or written feedback in the matter and I know you as a company can afford the biggest and best lawyers as you have the financial backing but believe me I will not just accept this and roll over.