FC
Fumane C

1 reviews | Active since Dec 2013

04 Jul 2025, 15:46

Planet Fitness Roodepoort - Don't bother!

A few months ago I sent a call back request for membership at the Roodepoort Planet Fitness. I was called by a very rude sales consultant called NJ. First, when I told him that I really don't have time to talk (he went right into his sales pitch without asking if I could talk), he told me that people don't answer his calls if they don't have time to talk and that I shouldn't have answered MY phone is I don't have time to talk. As I was looking through my calendar to tall him when to call me back, he hung up. NJ then sent me a whatsapp message asking me if I had "made up my mind" about joining the gym. I told him that because of the unpleasant interaction, I would not be taking up membership at Planet Fitness. He didn't respond. He then called a few days later (I think he has forgotten that we had spoken). Same sales pitch. Before he could get far, I reminded him of our conversation and before I could finish, he hung up yet again. A few minutes later, I called the gym and asked to speak to the gym manager (someone called Storm) regarding NJ's conduct. I was told he would call me back in an hour. He didn't. A week later a different salesperson calls and I tell him that I'm still waiting for Storm to call me back regarding NJ. This person says he'll get storm to call me. Nothing. Today, 2 weeks later, the same salesperson calls me and I remind him that I'm still waiting for Storm. This time I'm told how he is in a wheelchair and will call me when he can. I'm not sure what the wheelchair has to do with anything. All he has to do (if he is still working and hasn't taken leave) is pick up the phone and speak through it).

I'm beginning to think that this is the general treatment of people at this gym. This NJ character is confidently rude, that's a problem for me. The fact that management at the gym couldn't care to resolve queries leaves a very bitter taste in my mouth.

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Replies (2)
Planet Fitness
Planet Fitness's reply11 Jul 2025, 14:16
Official
Hi Fumane,
 
Thank you for taking the time to share your experience with us. We deeply regret and sincerely apologise for the unacceptable conduct you’ve encountered, both with our sales consultant and the lack of follow-up from management at our Roodepoort club. 
The behaviour you’ve described does not reflect the level of professionalism and respect we expect from our team, nor the standard of service we aim to provide. Please rest assured that this matter is being taken very seriously and is being escalated internally for urgent review and appropriate action. 
A senior member of our team will be reaching out to you directly to address your concerns, offer a formal apology, and ensure you receive the respect and attention every potential and current member deserves. 
We appreciate you bringing this to our attention and allowing us the opportunity to make it right. Your feedback is invaluable in helping us improve and uphold the standards our members expect from Planet Fitness. 

The Planet Fitness Team 💙 
FC
Fumane C's update19 Aug 2025, 11:26
Reviewer Update
Over a month later, still no word from Planet Fitness. The only good thing that has come out of this is that I no longer receive calls from NJ and his colleagues.